Current COVID-19 Precautions Taken By The Surgery
- If you are feeling unwell, self-isolating, have had contact with a person that may have COVID-19 or have travelled - refrain from coming in to the practice. - Please ask a friend or neighbour to bring your pet in.
- When coming in for an appointment - please call the surgery once you have arrived in the car park for further instructions.
- Hand washing station on the front veranda - everyone is to wash their hands on arrival and depature.
- We are limiting the number of people in the waiting room and exam rooms - 1 person per visit (leave as many people at home as you can - or they will have to wait outside)
These conditions may change at any time - updates will be posted here.
An Important Note from Toni
Toni Trollope here, veterinary surgeon and owner of Eclipse Park Vet Surgery. Just wanted to keep you up to date with what’s happening our end with regard to the Coronavirus or COVID-19 pandemic.
It does seem like our world is upside down right now and there is a lot of uncertainty out there in the community so I felt it best to let you know where our vet surgery is situated in all of this and how we intend to keep things running here whilst trying to keep everyone safe.
We are still very committed to providing ongoing care to your pets and we want to be here for you when you need us.
Vet teams all over Australia are fully aware of potential viral and other conditions in their workplace so we are well trained in hygiene practices and have existing protocols in place to prevent disease transmission.
However, the COVID-19 Virus is something new and we just wanted to reassure you we are doing everything we can to keep our team healthy and to keep you safe too when you are visiting the surgery.
We will be closely monitoring the COVID-19 (coronavirus) situation and adopting prevention strategies based on sound factual data and getting our advice from reputable sources such as the world health organisation and veterinary organisations both locally and around the world.
So what have we done so far?
We have set up a wash station at the front entrance to the surgery. Hand sanitiser is in short supply and soap and water is just as good if not better. We do respectfully ask that all people (pets are exempt) wash or sanitise their hands before entering the building and on exiting the building.
We’ll also be looking at ways to practice physical distancing between clients and veterinary team members and as such we’ll be making small changes to the way we conduct our examinations (just until the pandemic is over), so if things seem a little different it is for a good reason and we know you will understand.
Things may change during the course of the pandemic but we’ll always remain focused on best outcomes for our patients, your pets!
We have a pick up and drop off service in place which can be used, especially for the elderly or vulnerable who may not want to venture out. This service will have its own protocols in place and will be subject to staff availability.
House calls may not be possible as it is a less controlled environment for us but we will always try to find a solution for you.
If necessary we are considering telemedicine which is fairly new in the veterinary field but has been taking place in a few vet hospitals around the country (before coronavirus). There may be changes to our admission and discharge protocols, script collections and other procedures. We welcome and value your feedback and want to give you the best possible experience we can during these difficult times.
We’ll communicate with you in person, through emails, social media, signage, texts, phone calls and whatever other way we can.
We all have a responsibility > to ourselves, our families, our teams and the greater community as well as the animals in our care. Please follow the guidelines put out by the world health organisation and the Australian Government to keep everyone as safe as possible when we are interacting with each other.
Finally, I just wanted to say that nothing ever lasts and we will get through this. Think of all the extra time you can spend with your pets. There has to be an upside somewhere in all of this so maintain a sense of humour, stay calm, enjoy the little things, stay healthy, be responsible and we look forward to seeing you when you need us.
Call today to sign up!!!! It will be the best decision you make for your pet this year!!! A great way to receive your pet's preventatives without leaving the house or online ordering!
Eclipse Park Veterinary Surgery
Our Dedicated Team is Always Here for Your Pets!
Eclipse Park Vet Surgery has been offering quality veterinary care in the Highfields area since 1999. The purpose built surgery is fully equipped to provide excellent medical and surgical services.
At our Veterinary surgery, you’ll be fully supported with sound advice first and foremost. We know that helping our clients starts with providing a good understanding of health care issues and treatment options. With good advice and professional recommendations, you’ll be well equipped to make the best ongoing health care decisions for your pet.
With fully equipped examination rooms, diagnostic blood test machines, radiology and ultrasound machines and pharmaceutical stores, we provide on-the-spot assistance for nearly all pet health and medical needs.
A Big Part of Our Local Community
Our Veterinary Surgery has been an integral part of our local community for years. In that time, we’ve helped thousands of our client's cats, dogs, guinea pigs, birds and wildlife. Being so strongly integrated with our local community is important to us and our clients. Our customers know by experience that they can rely on us for sound advice and treatment options and that their pet is in the very best hands with our team.
Professional, personal and reliable veterinary care to protect, promote and enhance the human animal bond.